When heating or cooling stops working in New Albany, the first thing most people want to know is what it will cost and how soon somebody can be out. The answer to both starts on the phone. We ask about the system and the symptoms, scope the job as far as the call allows, and confirm the price before anything is scheduled. No visit gets booked without a rate attached to it, and no repair gets started without the scope being explained first. We are available every day from 8:30 AM to 10:00 PM, and we take short-notice calls when the schedule allows.
We cover the full range of residential and commercial heating and cooling work in New Albany and the surrounding Floyd County area. Furnace repair, AC service, heat pump installation, ductwork, thermostats, indoor air quality, and full system replacement are all on the schedule.
Call (502) 963-3289 for a quote, and we will handle the rest from there.
A house that is comfortable in one room and miserable in another is usually a duct problem before it is an equipment problem. Supply registers that were never balanced, a section of ductwork that pulled loose over time, or a duct run that was sized for a previous system and never updated when the equipment changed can all produce the same result: one end of the house at setpoint and the other end fighting it.
Older homes in a city this size often have ductwork that was installed in a different era, and the equipment has been replaced once or twice since. When the new unit went in, the duct system stayed. That mismatch shows up as rooms that never quite get there, a system that runs longer than it should, and energy bills that reflect the effort. A duct inspection is usually the first step before blaming the equipment.
A blower running at the wrong speed, a filter that has not been changed in months, or a damper stuck in the wrong position can all mimic equipment failure. Before a diagnostic visit goes deep on the mechanical side, airflow through the system is worth checking. A restriction upstream of the evaporator coil affects how the whole refrigerant circuit behaves, and a dirty coil compounds the problem on both the heating and cooling sides.
Duct leaks in unconditioned spaces send conditioned air into attic cavities and crawlspaces before it reaches the room it was meant for. The system works harder, the room stays uncomfortable, and the fault does not show up at the equipment. Duct sealing and repair address the loss at the source rather than asking the unit to compensate for it.
Some calls turn out to be a tripped breaker at the equipment disconnect, a thermostat that lost its settings after a power flicker, or a filter so restricted the system shut itself off on a high-temperature limit. None of those require a service visit, and knowing to check them first saves time.
The thermostat is worth starting with. A smart thermostat that is not communicating with the system, a programmable unit that switched to a different schedule, or a display that has gone blank often looks like an equipment failure and is not. Check that the system mode matches what you need, that the setpoint is where you expect it, and that the display is live. If the thermostat is fine, check the filter. A filter that is completely blocked will cause the system to shut down before it damages itself, and replacing it is the fastest possible fix.
If both of those are fine and the system still will not run, the outdoor disconnect and the indoor air handler switch are worth locating. Both can be switched off accidentally.
If the system is still unresponsive after that, it is time to call (502) 963-3289 and let the diagnostic take it from there.
Not every heating and cooling call is a straightforward repair. Some arrive with a specific fault already identified. Others are more open-ended. The jobs below cover the situations that come up most often in a city like New Albany, where a mix of older homes, rental properties, and small commercial buildings all have different equipment histories and different failure patterns.
A system that moves air but does not clean it is a common situation in homes where the standard filter has been the only filtration for years. Whole-home air filtration upgrades, air purifiers that integrate with the air handler, and UV treatment systems all connect to the existing equipment. When dust, allergens, or odors are a recurring issue, the filtration side of the system is worth addressing directly rather than waiting for the next filter change to make a difference.
An AC that clicks, hums, and does nothing, or one that simply does not respond to a thermostat call, usually points to a failed capacitor, a contactor that has worn out, or a control-board fault. Refrigerant leak diagnosis is part of the same visit when the system starts but does not cool. We check the refrigerant charge, the evaporator coil condition, and the outdoor unit before drawing any conclusions. What the diagnosis finds is explained before a part is ordered.
A furnace that starts and then shuts off after a few seconds is usually a flame sensor that has accumulated enough residue to misread the burner. It is a common fault and a straightforward repair when caught early. An igniter that fails to light the burner at all is a different fault with a different fix. Both show up as a no-heat call, and both are worth diagnosing rather than assuming one or the other.
Hydronic heating systems are less common than forced-air furnaces in this region, but they exist in older properties and in some commercial buildings. A boiler that is losing pressure, a zone valve that has stopped opening, or a circulator pump that has failed all produce the same result: rooms that do not heat. Boiler service and hydronic system repair are part of what we cover on the heating side.
This one sits at the intersection of duct work and equipment. A zoning system that has lost a damper actuator, a mini-split head unit that is not communicating with the outdoor unit, or a duct run that was never properly connected all produce the same complaint. The diagnostic approach depends on the system type, and the visit is scoped accordingly.
Managing an HVAC repair across a rental property means coordinating the call, the access, and the invoice across people who are not all in the same place. A tenant reports no heat. The property manager calls us. Access has to be arranged around the tenant's schedule, and the invoice goes to the owner or the management company.
We work through that process the same way we work through any other: the job gets scoped on the phone, the rate gets confirmed before the visit is booked, and the access arrangements are worked out before anyone heads out. If the tenant needs to be home, that gets factored in. If the property is vacant and a key needs to be arranged, that gets sorted on the call.
For property managers handling multiple units in New Albany or the surrounding area, the process is the same across each one. The scope and the price are confirmed per visit, and the work is explained before it proceeds. How a job in New Albany usually runs is walked through on our list of heating and cooling services.
Call (502) 963-3289 and we will work out the details.
The rate for a repair visit is confirmed on the phone before the visit is booked. What the diagnostic covers is explained at the same time, so there are no questions about what was included when the visit is done. If the technician finds something beyond what was scoped on the call, that is communicated and priced before the additional work proceeds.
What moves a quote is what the fault turns out to be, what has to be reached to fix it, and whether a repair or a replacement is the more practical answer. An evaporator coil cleaning is a different job from a coil replacement. A flame sensor service is a different scope from a full ignition-system repair. When the diagnostic points toward replacement rather than repair, we walk through both options and explain the reasoning. Honest recommendations on repair versus replacement, never an upsell.
There is no free estimate on this page, because the diagnostic is part of the visit and the visit has a rate. That rate is confirmed before anything is scheduled.
When you call, the job gets scoped on the phone. The rate is confirmed. The visit gets on the calendar. If the situation is an emergency, a system that is completely down with no heat or no cooling at all, that is treated accordingly. Short-notice requests are handled when the schedule allows, and availability is confirmed on the call.
For businesses and tenants who cannot shut down operations, the visit is scoped around access and timing. A commercial property that has to stay open, a rental unit where a tenant is working from home, a building where the heating system serves multiple spaces at once: all of these are situations we work around rather than against. The scope is confirmed before anyone comes out, and the work is explained before it starts.
We are available every day from 8:30 AM to 10:00 PM. No pressure and no gimmicks, just straight HVAC answers on what the system needs and what it will cost.
We cover New Albany and the communities around it throughout Floyd County. Clarksville, Jeffersonville, Sellersburg, Floyds Knobs, and Galena are all within the area we serve, for both residential and commercial heating and cooling work.
If you are in the area and need a repair, a tune-up, or a full system replacement, the process starts the same way: call (502) 963-3289 and we will scope the job from there.
Permit requirements for HVAC installation and replacement can vary depending on the scope of the work and whether the equipment is on private property or involves changes to the building envelope. We confirm what applies to your address and your job before the visit is scheduled.
Not necessarily. A single component failure does not automatically mean the rest of the system is on its way out. Some parts, like capacitors, wear out on their own schedule regardless of the overall system condition. If the diagnostic turns up additional wear on other components, we raise that and explain what it means. One repair does not always lead to another.
In most cases yes, though the timing and the access arrangements need to be worked out carefully. A full system replacement typically takes a day, and the property will be without heating or cooling for part of that time. We confirm the timeline and the access details on the call before the visit is booked so the arrangement works for the tenant and the property manager.
When the repair cost approaches a significant portion of replacement cost, replacement is often the more practical answer, particularly on older equipment. We walk through both options when the diagnostic points in that direction and give you a clear comparison before anything is committed. The recommendation reflects what the system actually needs.
Water around the air handler almost always points to a blocked condensate drain. When the drain line clogs, the condensate pan fills and overflows. Some systems have a safety float switch that shuts the unit down when this happens, which is why a puddle sometimes comes with a system that will not run. The visit checks the drain and the pan condition as part of the air handler inspection.
We handle commercial HVAC repair, seasonal maintenance, and system replacement for offices, retail spaces, and managed properties in New Albany alongside the residential work. The process is the same: the job is scoped on the phone, the rate is confirmed before the visit, and the work is explained before it proceeds.
Call (502) 963-3289 and we will work through the details for your property.
Yes. When a full system replacement is completed, the old equipment is removed from the property. The specifics of what is removed and how it is handled are confirmed as part of the replacement scope on the call before anything is scheduled.
Yes. After a repair or installation, the system is run through a cycle to confirm it is operating correctly before the visit ends. If the work involved a refrigerant charge or a control repair, the system is checked for correct operation across the full sequence before anything is signed off.
A system that almost keeps up, a room that never quite gets there, or equipment that has been limping along for a season or two is telling you something. We take pride in the HVAC work we leave behind, and that starts with a clear diagnosis and a price confirmed before anything is committed.
Call (502) 963-3289 and we will get the fault identified and the work priced.
Call Jeffersontown HVAC Company at (502) 963-3289. Every day, 8:30 AM to 10:00 PM.
Take a look at our full list of communities. Close by, we also take heating and cooling work in: Clarksville, Jeffersonville, Shively, St. Matthews.
From a single repair call to a full system replacement, we handle the complete range of residential and commercial heating-and-cooling work in New Albany and Floyd County. The table below lays out what each service covers, who it fits best, and a practical note to help you decide where to start. Call us with any questions and we will work through the details on the phone.
| HVAC Service | What It Covers | Best Suited For | What to Keep in Mind |
|---|---|---|---|
| Full System Installation & ReplacementMost Popular | Paired furnace and AC replacement, Heat pump system installation, Ductless and mini-split installation, Scope and pricing confirmed before work starts | Homeowners or property managers replacing aging or repeatedly failing equipment, or upgrading to a more efficient system | When repair cost approaches a meaningful fraction of replacement cost, or the refrigerant type is no longer readily available, replacement is often the more practical path. |
| Thermostat & Smart-Control Installation | Wiring and compatibility check, Programmable and smart thermostat installation, Low-voltage control wiring on HVAC equipment, Configuration and calibration after install | Households looking to upgrade from a basic thermostat or troubleshoot a smart thermostat that is not communicating with the system | A smart thermostat that is not reading or responding correctly is often a wiring or compatibility issue, not just a settings problem. |
| Heating & Furnace Repair | Ignition system and burner check, Heat exchanger inspection, Blower motor diagnosis, Control circuit review | Homeowners or landlords dealing with a furnace that will not ignite, blows cold air, or short cycles | Short cycling in particular can signal an overheating problem caused by restricted airflow, which is worth catching before it causes more damage. |
Call us at (502) 963-3289 and we will work through the details on the phone, confirm the rate, and get the visit on the calendar.
(502) 963-3289